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Customer Care


Ordering


Payment Options

We currently accept the following payment methods:

  • VISA
  • Master Card
  • Discover Card
  • American Express
  • Diners Club
  • JCB
  • Apple Pay
  • PayPal

Making a Purchase

If you wish to purchase products on the Site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to us will be accurate, complete and current. You agree to pay all charges incurred by you or any other user of your Account and/or any credit card or other payment mechanism issued to you, including without limitation any applicable taxes and shipping, handling and processing charges, if any, relating to such purchases and transactions. We will charge your credit card when the item you purchased is ordered. Credit card orders shipped to a location other than your billing address may require additional verification. Sales tax is collected on orders shipped to the United States.

We only sell products to individuals who can purchase with a permitted payment method.

We make no promise that products and services described on the Site are appropriate or available for use outside of the United States. Accessing this Site from territories where its contents are unlawful is prohibited. It is your responsibility to ascertain and obey all applicable laws and regulations with respect to the purchase, possession and use of any product or service ordered via the Site. We reserve the right to refuse to process or complete any transaction, and to cancel any transaction, in our sole discretion.

Order Acceptance Policy

The advertisement of any product on this Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed are subject to additional credit verification. We may also require additional verifications or information before shipping any order.

Order Limitation Policy

Given the popularity of some products, we reserve the right to limit the quantities of items that can be purchased.

Pricing and Availability

All prices and availability of products are subject to change without notice, up until the order is completed and confirmed. We make every effort to provide you the most accurate information on pricing and availability.

In addition, some of the items on the Site maybe incorrectly priced or no longer available at the time you place your order.

In the event a product is listed at an incorrect price, we have the right to refuse or cancel any orders placed for the product listed at the incorrect price. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

Product Descriptions

We try our best to be as accurate as possible. However, we do not warrant that the product descriptions or other content of this Site are accurate, complete, reliable, current, or error-free. The colors you see will depend on your monitor and we cannot guarantee that your monitor's display of any color will be accurate. All features, content, specifications, sizes and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions may be approximate and are provided for convenience only. Packaging may vary from that shown. If a product offered by us is not as described you may contact us for a full refund.

Backorder Policy

Although we make every attempt to have items in stock, occasionally items may be temporarily out of stock.  If all items in your order are out of stock we will notify you and issue a full refund. If a portion of the items in your order are out of stock we will ship the in stock items, notify you and refund the balance for the out of stock items.  

 

Shipping


We strive to ship your order as quickly as possible. However, our shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period. The amount of time it takes for you to receive a product will depend on how long it takes us to process your order and how long it takes the carrier to deliver the order to you once it is shipped. 

All orders are currently warehoused and fulfilled by Amazon.com (i.e. FBA). However, we reserve the right to use other fulfillment service providers if we so choose. 

Sorry, we are unable to ship to P.O. Boxes. All items must be shipped to a valid street address. 

Shipping charges are based upon the shipment option you select at Checkout. The following shipping options are available:

Standard Shipping

  • Orders are typically delivered within 5 – 8 business days. Actual delivery time depends on shipping distance and may vary.
  • Your order will be shipped within two business days of credit approval and/or any other necessary verification has been completed.
  • Delivery to some remote addresses may require up to 2 additional days.
  • Not available for shipments to locations outside of the United States.

Expedited Shipping: (Two-Day)

  • Orders are typically delivered by the end of the second business day after they are shipped.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 pm Eastern / 12 pm Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 pm Eastern / 12 pm Pacific, in which case the order will be shipped on the following business day.
  • Some locations in Alaska, Hawaii and remote areas may require additional transit time.
  • Not available for shipments to locations outside of the United States.

Priority Shipping: (Next-Day)

  • Orders are typically delivered by 3:00 PM (Local Time) the next business day after they are shipped. Shipments to rural addresses are typically delivered by 4:30 PM (Local Time) the next business day after they are shipped.
  • Your order will be shipped after your credit has been approved and/or any other necessary verification has been completed. To be shipped the same day, your order must be submitted and such approval and verifications completed by no later than 3 PM Eastern / 12 PM Pacific. All other orders will be shipped on the day that credit approval and/or other verifications are completed, unless the same takes place after 3 PM Eastern / 12 PM Pacific, in which case the order will be shipped on the following business day.
  • Some locations in Alaska, Hawaii and remote areas may require additional transit time.
  • Not available for shipments to locations outside of the United States.

 

Returns


100% Hassle-Free Guarantee

If you're not happy for any reason, simply contact us within 30 days of purchase and we will give you a full refund. No questions asked and no need to return the product.  This policy is only for purchases you made through official BodiVéa digital sales channels including: